Privacy Policy

Privacy Policy

This Privacy Policy (“Policy”) outlines the complete details of the privacy-related procedures and guidelines followed by A ENERGYS PVT LTD in connection with its services under the name A ENERGYS PVT LTD. This Policy is effective from the date mentioned above and shall remain valid and updated as described herein. This Privacy Policy is an integral part of the Terms and Conditions available at [https://geekenergys.com/privacy-policy/].

Definitions

All initially capitalized terms shall carry the definitions provided in the Terms and Conditions, of which this Privacy Policy is an essential component.

Application

Geek Energys is committed to providing both onsite and remote technical support to help users resolve issues related to personal computers and related technology. When users create profiles on our platform, they may provide personal details. This Policy demonstrates our commitment to protecting your privacy and outlines how your information is handled.

This Policy applies to:

  • Individuals associated with Geek Energys’s clients and potential clients,

  • Visitors to the Geek Energys website,

  • Recipients of communications from Geek Energys, and

  • Job applicants.

This Policy does not apply to Geek Energys employees. We will never use personal information for purposes other than those for which it was collected or expressly permitted by you.

Form of Information

This Policy applies to information collected by Geek Energys through electronic means (such as websites, apps, emails) and printed forms. We may request specific Personal Information to provide services. Please do not submit any personal data unless specifically requested.

Personal Information

“Personal information” means any data that identifies or can identify an individual either directly or indirectly through identifiers such as a name, ID number, contact information, or physical, emotional, or social characteristics.

How Does Geek Energys Collect Personal Information?

General Browsing

Geek Energys may collect information about how visitors use our website, including the sections viewed and time spent on pages. This helps us improve our site and better meet your needs. We may also gather non-personal data such as:

  • Domain type,

  • Browser version,

  • IP address,

  • Internet service provider.

Registration and Transactions

When creating or updating an account, purchasing a service plan, or requesting information, you may be asked to provide:

  • Name,

  • Address,

  • Email address,

  • Phone number.

This data is stored securely on our private servers and is used solely to deliver requested services. Geek Energys does not request, store, or process credit card information through any method, including our website, remote sessions, email, or phone. Credit card information is handled by authorized third-party payment processors only.

System Information

Geek Energys does not access personal documents, web history, or files stored on your computer. The system information we may collect includes:

  • Hardware configuration (CPU, RAM, disk, GPU),

  • Operating system version and browser type,

  • System status (disk space, CPU usage),

  • Device name and IP address,

  • Applications running during a diagnostic session.

Cookies

We use cookies to personalize your experience and enhance usability. Cookies help us:

  • Recognize repeat visitors,

  • Maintain session data,

  • Track support requests,

  • Optimize website functionality.

You may disable cookies in your browser settings, but doing so may limit certain features of our website.

Does Geek Energys Share Personal Information?

Geek Energys may disclose your personal data if required by law or to protect the safety of our users, services, or the public. We do not sell, lease, or rent your personal information to third parties.

However, we may share data with third-party service providers for purposes such as:

  • Payment processing,

  • Order fulfillment,

  • Website analytics,

  • Survey distribution,

  • Email communications.

These partners are bound by strict confidentiality agreements and are required to protect your information in accordance with this Policy.

Your Responsibilities

Account Security

When you create an account with Geek Energys, you must provide accurate, up-to-date information. You are responsible for maintaining the confidentiality of your username and password.

Notify us immediately if you suspect unauthorized use of your account. Geek Energys is not responsible for losses resulting from unauthorized access, but you may be liable for damages incurred by Geek Energys or others due to misuse.

Forgotten or Stolen Information

If you forget your password, you can reset it through the registered email address. Make sure your email is secure and accessible only to you. Be cautious when sharing information through any communication services, forums, or chatrooms.

Additional Key Privacy Practices

Onward Transfer

We may transfer your personal data to third-party agents, provided they offer privacy protection equivalent to the standards outlined in this Policy and relevant legal regulations.

Access & Corrections

You may request to view or update your personal data. We will correct or delete your information unless doing so would place an unreasonable burden on us or compromise another individual’s rights.

Security

Geek Energys employs appropriate technical, physical, and administrative safeguards to protect your personal information. This includes:

  • SSL encryption,

  • Secure data storage,

  • Access controls.

While we do our best to secure your data, we recommend that you:

  • Use strong, unique passwords,

  • Update passwords regularly,

  • Avoid accessing accounts over unsecured networks.

Data Integrity

We strive to collect only the personal data necessary for our services and ensure the information remains accurate, complete, and current.